Returns & Exchanges

Returns Policy

We are an eco-friendly company, and only make items to order. Please check our sizing guides carefully in order to get the right size first time around, or contact our friendly team who are always happy to offer advice on sizing.

We do not accept returns but we will happily offer one-time size exchanges within 30 days to make sure you get the perfect fit.

To be eligible for an exchange, your item must be unworn, unwashed and in the same condition that you received it. If it’s not in a condition that the next customer would be delighted to receive we will not be able to exchange or refund.

Returning items

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To complete your return, please let us know via email, we will issue a returns label. We advise to send tracked as we are not responsible for items lots in transit.

We do not cover the postage cost of returning the first item back to us, but we will cover the postage costs of sending your new item out to you.

Processing retuns

Once your returned item has been received and processed, we will process your new order within 3 business days. If you’d like to check the status of your new order at any time, feel free to reach out to the team at returns@urban-anarchist.co.uk

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.